The GREAT campaign, Ministry of Justice and Department for International Trade are delighted to lead a legal services sector trade mission to the UAE & Expo 2020 Dubai in November 2021. We would like to invite members of the UK legal services sector to join our delegation to the UAE between 22-26 November 2021.
This is a unique opportunity for you to meet new clients, expand your networks and take part in panel sessions, business matching meetings and private roundtables hosted by the UK Government.
All are warmly invited to attend the service to mark the beginning of the legal year at Manchester Cathedral on Sunday 10 October at 1030. This is hosted jointly by the High Sheriff of Greater Manchester and the Dean of Manchester Cathedral.
The current High Sheriff is Diane Hawkins JP DL LLB. Articled when Jack Birchwood was Senior Partner, Diane qualified and later became Managing Partner of Whittles’ Manchester office. She was an active member of the Manchester branch of the Association of Women Solicitors. Retiring from practice in 2002, she was subsequently appointed Justice of the Peace in 2005 and originally appointed to the Bolton Bench. She now sits solely in the Family Court and until March this year was the Deputy Chair of Greater Manchester Family Panel. During her year of office as High Sheriff, she is on leave of absence from the judiciary.
Diane has played a part in the voluntary sector across Greater Manchester for the last 20 years, through her work with various charitable organisations. In particular she chairs the board of Fortalice www.fortalice.org.uk and Bolton Scout Trust www.bibbysfarm.org.uk Diane has also served as a Deputy Lieutenant of Greater Manchester since 2008.
Anyone wishing to attend the service is requested to RSVP to His Honour Christopher Tetlow as per this invitation.
Anyone who wants to take the SQE assessments must have a valid photo ID. This can be a passport, driving licence, or other official government-issued photo ID.
If you plan to take the SQE, create your account today and get your ID verified. Learn more here
Client retention is an aspect that holds importance across the board and has only been intensified as we transition into an era of agile working. So the question lies, how can law firms effortlessly streamline communication and keep the logistics needed to keep a firm running whilst providing a first-class client experience?
A recent study revealed that 100% of the UK's top ten Law Firms recognise that technology is the vital challenge they must face in the next couple of years (PWC survey), and with the yearly Insight6 reports highlighting the need for improved client service in the legal sector, ensuring firms keep connected with their clients is critical in the transition.
Competition between law firms is becoming fiercer as mergers and acquisitions take place. Practices are now judged on each micro-touch point of each interaction, all these touchpoints add up to a leg of their customer journey which will determine whether they instruct your law firm or not and whether they will refer your practice to family and colleagues. Together with the ability to measure what is actually occurring in your law firm, you can deliver a personalised client experience, with visibility across all channels.
Because let’s face it, you can’t improve what you can’t measure.
So what’s the solution? Omnichannel software. You may not have heard of this technology yet, nevertheless, some of the UK's Leading Law Firms not only recognise the power of omnichannel but have already implemented it to their business model.
Integrated with case management systems, omnichannel is a highly flexible solution that enables law firms to manage their voice, webchat, email, social media and SMS interactions all in one unified application. But the technology delivers much more than communication management...
With advanced reporting, firms can view key customer service levels in real-time. Whether you want to view average wait times, conversion rates or efforts per employee, you can view the full client journey in one secure platform. When law firms use multiple communication channels properly, it can increase the prospect’s experience with the firm which ultimately increases conversion rates to instruction. The solution is built to automate timely processes so you can focus on driving success and providing the best possible client experience.
By blending people and technology, you can meet each of your client's’ unique needs at any right time, on the right channel, and with empathy.
Did you miss the live stream? Want to see the reactions of the winners? Hear why the winners were chosen and the exciting work taking place in the Manchester Legal community?
You can watch the recording of the Manchester Legal Awards right here!
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