Shieldpay are back with a new Shieldcast podcast series, this time focusing on the class actions market.
 
We were honoured to have Clare Ducksbury, CEO and Founder of Case Pilots, join us for the inaugural episode which centred around the technology that underpins the industry and the role it plays in the development of the class action regime. Here are a few of the key insights she shared in the conversation: 
 
1. Pre-empting and solving for key pain points in the process 
 
Over recent years, law firms, case administrators and technology providers have begun to come together ahead of these cases being filed to consider the end-to-end journey of the claimant and how technology can be used to make that process faster, easier and more secure. 
 
2. Meeting claimant expectations 
 
Consumer expectations have changed profoundly as more and more services have become digitised. Law firms managing mass litigation cases must now reconsider their processes to better connect and become attuned with their clients to ensure a successful claim.
 
3. Delivering consistency
 
Technology can be used to achieve uniformity throughout the proceedings and ensure there are no human errors or biases applied.
 
4. Educating the public 
 
As a relatively new and still changing regime in the UK and Europe, both law firms and technology partners need to play an active role in educating consumers on what class actions are and how they work. 
 
5. Taking a collaborative approach
 
Clare raised the point that technology vendors aren’t just suppliers and third parties to the industry, but they can have a big impact on the regime as it develops. Going forward, law firms and technology partners need to be working hand in hand to implement new technologies but also on a more macro level to support the long-term evolution of the regime. 
 
 
Shieldpay has partnered with Case Pilots to streamline the claimant journey and provide greater security in their compensation award payout process. By integrating our digital platforms, claimants are gaining greater ease and comfort throughout the litigation process, as well as a faster speed of redress with compensation payments made directly into their bank accounts. You can find out more about our partnership here. 
  
If you want to hear more from Clare and further detail on these key points from the discussion, click here to stream the episode.